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Customer Community FAQ

by Community Manager ‎12-11-2016 07:37 PM - edited ‎04-19-2017 10:15 AM

The SAP SuccessFactors Community is a closed community, available only to current customers and partners, as well as SAP SuccessFactors employees.

 

To access the SAP SuccessFactors Community, customers and partners will need to use your SAP-User Account (S-user ID)  to sign into the SAP SuccessFactors Community. For security reasons, SAP is not allowed to create additional S-user IDs for customers or assign authorizations.  If you do not have an S-user ID, contact your company’s administrator to request an account without additional privileges

 

Below are  Frequently Ask Questions (FAQs). If you have additional questions, please contact sfcommunitysupport@sap.com.

 

I DON’T HAVE A SAP USER ACCOUNT (S-USER ID). HOW CAN I GET ONE?

Contact an administrator in your company and request a SAP User Account (S-user ID) without additional privileges. If you do not know who your administrator is, please contact SAP Support. Once you have the ‘S-user’, you will have a user ID in the form Sxxxxxxxx that is valid for most SAP websites.

 

HOW DO I FIND OUT IF I ALREADY HAVE A SAP USER ACCOUNT (S-USER ID)?
All users can see their user ID on the profile management page.  Note: some users may have IDs aligned with several email addresses.  

 

WILL MY PROFILE (POSTS, RANK, KUDOS) BE AFFECTED WHEN THIS NEW SSO METHOD IS IMPLEMENTED?
If you already have a SAP ID (S-user) and your email address is the same as the email address in the community, then during the login process, you will be matched to your existing profile.

If your email address is not the same in the community as the one attached to your SAP ID (S-user), then during the login process you will be asked to assign a community display name and a new account will be created. In this case, there is a link on the page where you assign a community display name to a form to request that your old profile be updated with your new email address. Alternatively, please email sfcommunitysupport@sap.com to get your old profile updated.

 

I HAVE A P-ID (PXXXXXXXX), NOT AN S-ID (SXXXXXXXX). CAN I SIGN IN TO THE COMMUNITY WITH THIS?
No, you will need an S-user ID. Contact an administrator in your company and request a SAP User Account (S-user ID) without additional privileges. If you do not know who your administrator is, please contact SAP Support. Once you have the ‘S-user’, you will have a user ID in the form Sxxxxxxxx that is valid for most SAP websites.

 

Please note: if you are an SAP SuccessFactors partner and you have a P-ID (Pxxxxxxxx) that was registered via the new PartnerEdge process which launched earlier this year, your account is more than likely upgraded and will permit access into the Community.

 

I’M AN ADMINISTRATOR. WHERE CAN I FIND MORE INFORMATION ABOUT AUTHORIZING USERS? 

Information about User Data Administration - Help can be found here and information about Users and Authorizations can be found here. Please note that to access the SAP SuccessFactors Customer Community, employees from your company will need a SAP User Account (S-user ID) without additional privileges.

 

HOW CAN I INSTALL THE SINGLE SIGN-ON (SSO) CERTIFICATE?
Once logged in with an S-user, you can install the Single Sign-On (SSO) certificate in your browser. Learn more about how to use a browser certificate (SAP Passport) to avoid renewed logons here.