CRM and CX Questions
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Labs Talk: Customer Experience & Web 3
The upcoming episode of Labs Talk podcast, scheduled for May 15th at 16:00 CET, promises an engaging exploration into the intersection of Customer Engagement and Web 3. Hosted by Sven Haiges and Andreas Neumeier, the discussion will feature Scott You...
SAP SALES versus SAP CRM versus S4HANA Sales Versus SAP SD
Hi Experts,I am very confused at various products SAP provides.Can anybody guide with difference between SAP SALES versus SAP CRM versus S4HANA Sales Versus SAP SD at very broad level and which comes under cloud.Does SAP SALES come for free with S4HA...
Resolved! Backoffice User Restrictions not working for Components
Hi,We have created a backoffice user restriction with user 'itsupport' of employee group.We want this user to have access to few of the Components, so we tried giving access to all possible component tables. Attaching the impex file in attachments fo...
How to restrict employees with admingroup to delete some type from list view.
But allow to delete this type to commerce core team (commercecore usergroup) . I managed to do this for all groups :<context type="StoreLocatorFeature" component="collectioneditorareaactions" merge-by="type"> <y:actions xmlns:y="http://www.hybris...
How to keep users logged in after hybris upgrading ?
We faced an issue when upgrading hybris from 2205 to 2211. Currently on spring security upgrade we got into situation that OAuth tokens for customers and applications in SAP commerce became invalid and system drops old tokens generated and require...
Upload Pre OptIn for Marketing Permission (MKT_PERM_OPTIN_PRE) does not work
Dear Experts, we would like to import the interaction type "Pre OptIn for Marketing Permission (MKT_PERM_OPTIN_PRE)" to trigger a DOI email .But we get the following error message: Can someone help us with this? Thanks in advance!Katharina
Sales cloud version 2 - App - Offline Functionality
In Sales Cloud Version 1, there was an Offline Mode within the App.Now in the New App for Sales Cloud Version 2, there seems to be no 'Offline' functionality.Is the same offline functionality planned as part of the feature parity?Up until now we only...
interactive script on CRM Webclient java being loaded
i am trying to edit a interactive srcipt editor, within CRM Webclient i am receiving below screen which stay like this .. on IC_MANAGER role Thanks Regards, Diego
Determine territory in multiple territory scenario for replicated Sales Order from ECC to C4C
Hello experts, we want to determine the territory for Sales Orders, where the customer has multiple territories assigned. We determine the territory based on the Sales Org. The information about the Sales Org is found in the payload of the repli...
How to get all logs or list of all events triggered to my Kyma Function?
Hi Team,We are trying to debug/check all the functions being called now we know we have the logs available on function/pods but we are not seeing any Logs there but from C4C I can see the call was made successfull.But i am not able to see which funct...
Efficient Contact Management with SAP Field Service Management
OverviewIn the realm of modern business operations, effective communication and coordination are paramount. Within the complex landscape of Enterprise Resource Planning (ERP) systems, managing contacts—those vital connections with individuals associa...
Clean Core within SAP Sales and Service Cloud extensions
The first wave of CRMs helped tidy up customer data and processes, but they didn't really make the customer experience much better. Nowadays, companies of all sizes are focusing on improving customers experience because it's been proven that happy cu...
Assign a Survey to Visit using c4codata API
Hello, I'm trying to use the c4codata API to create a Visit, attach a Survey, start the Visit, and update values. However I'm running into issues with attaching the Survey.Here's what it looks like from the UI:With the API, those surveys are VisitWor...
SAP Sales Cloud emails @mail.crm.cloud.sap not getting out
Hello experts!We have trying out the SAP Sales Cloud version2 and hoping to see if anyone would know why we are not able to get emails from @mail.crm.cloud.sap . What needs to be done at our end in order to get these emails successfully? Also wanti...
How to send external customer number when calling a mashup?
Dear SAP community,we want to build an app via SAP Build and use it as a mashup in SAP Sales & Service Cloud v2. We want to pass the currently selected customer number to the app. In our case it's: Give us all equipments linked to that specific custo...
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