Failed to commit objects to server : Undefined Info Store

[miroslav_123]

After upgrade of BO from 4.3 sp2 to 4.3 sp4, I got error "Failed to commit objects to server : Undefined Info Store" when I try to create new user or when I try to update current one. Would you please give me any tips to to solve the problem.

[ayman_salem]

Check the Rights for the user you use to create and update users.

[tumula_somesh]

I am getting the same error, when creating a new user. This is new installation for BI 4.3 SP3. I am logged in as Administrator to create the new user, still getting the same error.

[miroslav_123]

The problem is not the rights. I checked them out. I tried some other solutions, but the problem remains.

[ayman_salem]

Are you using CMC?
Have you tried using the user “Administrator”?

[ayman_salem]

also check your license?

[ayman_salem]

My question was:
Have you tried using the “Administrator” user, not a user with administrative privileges?

Second, what type of user do you want to add? If the user is a "named" user and you exceed the number of named users allowed by your license, you cannot add a user of that type

[miroslav_123]

HI, yes I am using user Administrator. The user I'm trying to create is of type 'named' user. We have free licenses for a few more users. The current issue occurs not only when I try to create a new user or group, but also when I try to edit some of the available one. I can only delete a user or group. In all other cases, the error message comes out.

[ayman_salem]

It seems to me that the "Edit Object" and "Add Objects" rights are denied for the root folder "Groups and Users". Check the top level security for “Users and Groups".

    

[ayman_salem]

.

[samjohn]

Check your BO server system log to see the error or warning related information which indicate the root cause of the error. 

[miroslav_123]

Hi yes, I am using CMC and I am a administrator. Our licenses are up to date. Yesterday I did a new installation of BI 4.3 sp4 Patch 3 , but the problem with user's creation is the same.

[ayman_salem]

My question was:
Have you tried using the “Administrator” user, not a user with administrative privileges?

Second, what type of user do you want to add? If the user is a "named" user and you exceed the number of named users allowed by your license, you cannot add a user of that type.