Community FAQ

Marie_Delahaye
Star Luminary

The SAP SuccessFactors Community is a generally closed community, available only to current customers, partners and employees. The following public pages are also available (SAP SuccessFactors Research | Insights from Influencers blog | Preboard | New Customers Onboarding | Implementation Design Principles).

 

An SAP-ID (S-User ID) SAP SuccessFactors subscription OR a Universal ID linked to an S-User ID with an SAP SuccessFactors subscription is required to access the Community. Once you log in, you have access to many resources that support SAP SuccessFactors solutions. These include the SAP SuccessFactors Community, the SuccessFactors Administrator Learning Center (SFALC) containing training and customer SFX accreditation examsand the Digital Library containing webinars and demos - all specifically focused on SAP SuccessFactors solutions, as well as the SAP Support Portal service.

 

For new customers, SAP creates the initial S-User for the primary cloud administrator at your organization at the start date of your contract. From that point forward, the company's user administrators manage S-User IDs and authorizations. For security reasons, SAP is not allowed to create additional S-User IDs for customers or assign authorizations. If you do not have an S-User ID, contact your company’s administrator to request an account without additional privileges. If you do not know who your administrator is, please contact the SAP Customer Interaction Center

 

Below are  Frequently Ask Questions (FAQs). If you have additional questions, please contact customerempowerment@sap.com

 

I DON’T HAVE AN SAP USER ACCOUNT (S-User ID). HOW CAN I GET ONE?

Contact an administrator in your company and request an SAP User Account (S-User ID) without additional privileges. If you do not know who your administrator is, please contact the SAP Customer Interaction Center. Once you have the S-User ID,  you will have an ID in the form Sxxxxxxxx that is valid for most SAP websites.

 

HOW DO I FIND OUT IF I ALREADY HAVE AN SAP USER ACCOUNT (S-User ID)? 
All users can see their user ID or IDs on the profile management page (accounts.sap.com). Note: some users may have IDs aligned with several email addresses. The green checkmark indicates which ID you are currently signed in with.

 

If the green check mark is next to an ID starting with a "P" you will not be able to enter the community. Log out of the profile management page (accounts.sap.com). Clear cache/cookies in the browser you are using, quit and then restart your browser. Once you return to sign into the Community, be sure to enter your S-User ID or your Universal ID if it is linked to an S-User ID, click Continue, enter Password, then click Log On.

 

I AM AN ADMINISTRATOR. WHERE CAN I FIND MORE INFORMATION ABOUT AUTHORIZING USERS? 

Information about User Management and Authorization can be found here, how a super or user administrator can request new users or delete users can be found here and how to assign or modify authorizations for an S-User ID can be found here. Alternatively, view this video: How does an administrator create or delete S-User IDs

 

Please note that to access the SAP SuccessFactors Customer Community, employees from your company will need an SAP User Account (S-User ID) without additional privileges.

 

HOW CAN I INSTALL THE SINGLE SIGN-ON (SSO) CERTIFICATE?
Once logged in with an S-User, you can install the Single Sign-On (SSO) certificate in your browser. Learn more about how to use a browser certificate (SAP Passport) to avoid renewed logons here.

 

I HAVE AN SAP UNIVERSAL ID (UID) - CAN I LOGIN WITH THAT? 

Yes, the SAP SuccessFactors Community has been enabled so you can login with your Universal ID (UID), provided you have linked it with an S-User ID.  For more information, visit the SAP Universal ID website.

 

HOW DO I RESET MY PASSWORD FOR MY S-User ID? 

Go to accounts.sap.com and use the Forgot Password wizard on the login page.

 

IF I'VE CHANGED JOBS, HOW CAN I RETAIN THE RANK AND BADGES I'VE EARNED? 

Retain your rank and history by requesting that your old account, the one you created with your former employer, be updated with your new work email address by contacting customerempowerment@sap.com. This can be done once you have logged in with your new S-ID assigned by your new company.

 

Please be advised that we cannot merge the activity, i.e., posts, and kudos from two separate accounts. So if you’ve been active on your newly created account, we are not able to merge/move that information to your former, more developed account.

 

WHY AM I GETTING THIS SCREEN WHEN I ATTEMPT TO LOGIN? 

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If you are not logged in with an S-User ID you may receive this error message. You can check which ID you are logged in with by logging in to your profile management page (accounts.sap.com). The green check mark indicates which ID you are currently logged in with. If the green checkmark is NOT next to an S-ID (S0000000000) and is next to a P-ID (P000000000), then follow these steps: 

  1. Click on the Log Out button on the top right hand corner of the Web Profile screen.
  2. Clear cache/cookies in the browser you are using, quit and then restart your browser.
  3. When you go to sign into the Community, be sure to enter your S-User ID (not email address) and Password.

If there is NO S-ID listed on your profile management page (accounts.sap.com), then please contact your company’s administrator to request an account without additional privileges. Contact the SAP Customer Interaction Center if you need assistance in determining your company administrators.  

 

Other questions? Please email customerempowerment@sap.com.