Community FAQ

Community FAQ

Community Manager

The SAP SuccessFactors Community is a closed community, available only to current customers and partners, as well as SAP SuccessFactors employees.

 

To access the SAP SuccessFactors Community, customers and partners will need to use your SAP-User Account (S-user ID)  to sign into the SAP SuccessFactors Community. For security reasons, SAP is not allowed to create additional S-user IDs for customers or assign authorizations.  If you do not have an S-user ID, contact your company’s administrator to request an account without additional privileges

 

Below are  Frequently Ask Questions (FAQs). If you have additional questions, please contact sfcommunitysupport@sap.com.

 

I DON’T HAVE A SAP USER ACCOUNT (S-USER ID). HOW CAN I GET ONE?

Contact an administrator in your company and request a SAP User Account (S-user ID) without additional privileges. If you do not know who your administrator is, please contact the SAP Customer Interaction Center. Once you have the S-user ID,  you will have an ID in the form Sxxxxxxxx that is valid for most SAP websites.

 

HOW DO I FIND OUT IF I ALREADY HAVE A SAP USER ACCOUNT (S-USER ID)?
All users can see their user ID or IDs on the profile management page (accounts.sap.com).  Note: some users may have IDs aligned with several email addresses.  The green checkmark indicates which ID you are currently signed in with. 

 

If the green check mark is next to an ID starting with a "P" you will not be able to enter the community.  You must be signed in with your S-ID.  Log out of the profile management page (accounts.sap.com).  Clear cache/cookies in the browser you are using, quit and then restart your browser. Then when you go back to sign into the Community, be sure to enter your S User ID (not email address) and Password, then click on Log On.

  

I’M AN ADMINISTRATOR. WHERE CAN I FIND MORE INFORMATION ABOUT AUTHORIZING USERS? 

Information about User Management and Authorization can be found here, about how a super or user administrator can request new users or delete users can be found here and how to assign or modify authorizations for a S-User ID can be found here.

 

Please note that to access the SAP SuccessFactors Customer Community, employees from your company will need a SAP User Account (S-user ID) without additional privileges.

 

HOW CAN I INSTALL THE SINGLE SIGN-ON (SSO) CERTIFICATE?
Once logged in with an S-user, you can install the Single Sign-On (SSO) certificate in your browser. Learn more about how to use a browser certificate (SAP Passport) to avoid renewed logons here.

 

HOW DO I RESET MY PASSWORD FOR MY S-USER ID? 

Go to accounts.sap.com and use the Forgot Password wizard on the login page.

 

Other question? Please email sfcommunitysupport@sap.com with any other account questions.