Human Capital Management Research

Human Capital Management Research

Studying the relationship between technology, workforce psychology and business performance

  • Who we are A team of industrial/organizational, occupational health & decision-making psychologists, part of Product Strategy in SAP SuccessFactors
  • What we studyHow work and workplaces are changing and the impact this has on the design and use of HCM technology
  • How We Study ItOriginal applied research to develop comprehensive points of view to inform product recommendations and market thought leadership

Contact Info:

Coaching & Continuous Performance Management

Employee Well-Being

Compensation, Recognition, & Motivation

Talent Assessment & Succession Management

Managing External Workers

Social Learning, Mentorships, Partnerships

Supporting Deskless Workforces

Diversity and Inclusion

HCM Tech & Workforce Productivity

Building Future Ready Workforces

Enhancing the Experience of Work

Effective Team Functioning

Research Team Bios

Autumn Krauss, Ph.D.

Principal Scientist, Human Capital Management Research

Lauren Bidwell, Ph.D.

Research Scientist, Human Capital Management Research

Luke Mahoney, M.A.

Research Consultant, Human Capital Management Research

Mara Hesley, M.A.

Research Consultant, Human Capital Management Research

Caitlynn Sendra, M.A.

Research Consultant, Human Capital Management Research

Dr. Autumn Krauss is a Principal Scientist in SAP SuccessFactors’ Human Capital Management Research Team. Her role is focused on conducting and applying research on the psychology of work to inform the solutions that SAP SuccessFactors develops and delivers to its clients, as well as providing consultative guidance to companies so they can best leverage human capital management practices to foster a strong positive company culture and improve employee well-being and performance.

Dr. Krauss has over 15 years of experience consulting to senior leaders around the globe, as well as speaking, writing, and conducting applied research on topics across the spectrum of human capital management, with her applied research programs funded by the SHRM Foundation, the CDC, and NIOSH. With her primary areas of expertise being assessment development, culture change, talent management, and employee well-being, she has overseen the creation and implementation of large-scale culture assessments, leadership development programs, and employee selection systems across organizations operating in industries such as power generation and distribution, mining, oil and gas, healthcare, and retail. Autumn holds a Ph.D. in Industrial and Organizational Psychology with a specialization in Occupational Health Psychology from Colorado State University. Autumn's expertise includes employee selection and assessment development, culture measurement and change, training design and evaluation, workforce well-being, and occupational health & safety.

Lauren Bidwell, Ph.D. is a Research Scientist, Human Capital Management Research for SAP SuccessFactors. Her role involves driving innovative thinking and best practices around talent management and the use of technology to support effective talent management decisions. Lauren has engaged with dozens of customer organizations around the world and is an active author and presenter on topics related to HCM such as team performance, group-based decision-making, compensation decisions and collaborative learning.

Lauren received her Ph.D. in Experimental and Decision-Making Psychology from DePaul University in Chicago, Illinois.Lauren’s areas of expertise include Talent management decision-making (performance & compensation), Collaborative learning, Team management, Employee experience.

Luke Mahoney is a research consultant for the Human Capital Management research team. His expertise in HCM stems from five years as a Marine Corps Administrator, over three years of involvement in large-scale R01 Department of Defense funded research projects, as well as studying and researching topics related to the psychology of work as a doctoral student. His overarching interests concern organizational design and the influence of organizational culture, workplace experiences, and individual differences on people’s lives at work.

Luke has expertise in both quantitative and qualitative research methods and seeks to improve organizational systems for the benefit of people.

Originally from Pennsylvania, Mara now lives in the central Florida area where she is a PhD Candidate majoring in Industrial-Organizational Psychology at Florida Institute of Technology. Her research interests involve the practical understanding of topics such as performance management, performance appraisal, feedback, and culture. She is in the last year of her PhD working on her dissertation, which is aimed at analyzing leader and employee dynamics within the feedback context. The goal of her dissertation is to better understand the ways in which a leader’s cross-cultural competence can facilitate an improved feedback environment for employees. 

Caitlynn is a New Yoker turned Midwesterner with a passion for using data and research to solve personnel related business issues. She achieved her master’s degree in Industrial/Organizational psychology in April of 2019 and is currently working towards her doctorate. Her research interests include the intersectionality of diversity and leadership, team and group dynamics, and the influence of darker personality traits (i.e., narcissism, Machiavellianism) at work. Additionally, she has applied experience working in the domains of organizational culture diagnosis and leadership assessment. In her free time, she works with her husband to teach their two rescue dogs that the world is not such a scary place.