SAP SuccessFactors Growth and Insights HR Research Library

SAP SuccessFactors Growth and Insights HR Research Library

Combining HR research and market intelligence to study the future of work

  • Who we are Organizational psychology research scientists and competitive, customer, and market intelligence experts in the SAP SuccessFactors Office of the President
  • What we do Use our expertise in workforce psychology, market intelligence, and research methods to identify trends in how work, workplaces, and technology are changing and how this impacts HR strategy and technology
  • Why we do it To inform SAP SuccessFactors portfolio and product growth strategy and offer market thought leadership

Human Experience Management

Supporting your Workforce through COVID-19

Coaching & Continuous Performance Management

Employee Well-Being

Compensation, Recognition, & Motivation

Talent Assessment & Succession Management

Managing External Workers

Supporting Deskless Workforces

Diversity, Equity & Inclusion

Building Future Ready Workforces

Exploring the Impact of Technology on EX (In Progress)

Enabling Dynamic Teams

Transforming People Management

Growth and Insights Team Bios

Autumn D. Krauss, Ph.D.

Chief Scientist

Lauren Bidwell, Ph.D.

Senior Research Scientist

Jeremy Klages

Competitive, Market, & Customer Insights Lead

Andre Reddick

Jolani Passos

Senior Operational Specialist

Lauren S. Park, Ph.D.

Research Scientist

Claire Robinson

Competitive, Market, & Customer Insights Specialist

Kuljit Singh

Senior Marketing Insights Specialist

Joshua Acosta, M.S.

Research Consultant

Tim Oxendahl

Research Consultant

Dr. Autumn Krauss is Chief Scientist of SAP SuccessFactors’ Growth and Insights Team. Her role is focused on leading the team’s future of work research agenda and applying the team’s research insights and psychological expertise to inform SAP SuccessFactors’ portfolio and product strategy, as well as providing consultative guidance to companies so they can best leverage human experience management practices and technology to foster a strong positive company culture and improve employee experience, performance, and well-being.

Dr. Krauss has over 20 years of experience consulting to senior leaders around the globe, as well as speaking, writing, and conducting applied research on topics across the spectrum of HR, with her applied research programs funded by the SHRM Foundation, the CDC, and NIOSH. With her primary areas of expertise being employee selection and assessment development, culture measurement and change, learning and development, and employee health, safety, and well-being, she has overseen the creation and implementation of large-scale culture assessments, leadership development programs, and employee selection systems across organizations operating in industries such as utilities, mining, oil and gas, healthcare, and retail. Autumn holds a Ph.D. in Industrial and Organizational Psychology with a specialization in Occupational Health Psychology from Colorado State University.


Dr. Lauren Bidwell is Senior Research Scientist of the SAP SuccessFactors Growth and Insights team. Her role involves studying the ways work is changing and driving innovative thinking around the implications of such changes for the effective design and use of HR Technology. Her goal and passion is to help build human and inclusive products.

Lauren has engaged with hundreds of customer organizations around the world and is an active author and presenter on key workforce topics such as employee experience, team dynamics, continuous performance management, equitable talent decisions, collaborative learning and more. Lauren received her Ph.D. in Experimental and Decision-Making Psychology from DePaul University in Chicago, Illinois.


Jeremy Klages joined SAP in 2018 and is currently responsible for leading the Competitive, Market & Customer Insights team. He has served in various software product marketing, account management, and intelligence leadership roles in his career. Prior to arriving at SAP, he was a regional director for Premier, Inc. responsible for managing the healthcare informatics business for the largest health systems in the southwest US. Jeremy is a former military intelligence officer who led various intelligence teams and was a subject matter expert for the Balkan War. Jeremy has authored several fiction works including the #1 Amazon Technothriller Measure of Danger (Thomas & Mercer, 2015). He holds a BS in Environmental Engineering from the United States Military Academy, West Point and an MBA in Marketing from Arizona State University. Connect with Jeremy on LinkedIn or Twitter.


Andre Reddick joined the Growth and Insights Team at SAP SuccessFactors in 2022. Andre helps to evolve the focus on strategy, new markets, and models. Over the course of his 25 year career, Andre has been fortunate to engage, develop, and lead cross functional, global teams accountable for the realization of business objectives from financial/operational planning to product releases, and strategic initiative execution.  He has held roles in Finance/Accounting, Product Marketing, Product Management and Business Development, most recently, serving as Director and Global Head of Professional Services Portfolio at HERE Technologies, a Global Location Platform company. Andre holds a BS in Finance from Illinois State University, MBA from DePaul University, and a Master of Design Methods (Design Thinking and Innovation Strategy) from the Institute of Design at the Illinois Institute of Technology


For the past 6 years, Jolani has been in a strategically focused role in the SAP SuccessFactors Global Chief Customer Office. Jolani has extensive experience in managing large global projects, budget management, providing business analysis for marketing and product development projects, and planning events A to Z. Prior to being at SAP SuccessFactors, Jolani held several global roles in the UK and South Africa where she was an Executive Assistant, Project Manager and Business Analyst.

Her current role includes developing and maintaining the operational infrastructure and stakeholder relationships that ensure the Growth and Insights team’s work products are of high quality, valuable to internal and external audiences, and influential on business strategy and decision-making.


Dr. Lauren S. Park joined SAP in 2019 and is currently a Research Scientist on the SAP SuccessFactors Growth and Insights team. She conducts applied mixed-method research on workforce psychology topics in partnership with SAP SuccessFactors clients in support of SAP SuccessFactors product strategy. Lauren has provided consultation to organizations around the world on a variety of topics, including employee engagement, technology adoption, and diversity, equity, and inclusion program evaluation.

Lauren completed a dual-emphasis doctorate in Industrial/Organizational and Quantitative Psychologies at Portland State University in Portland, Oregon. Lauren’s areas of expertise include diversity, equity, and inclusion policies and practices; learning and development; interpersonal relationships at work; and employee experience.


Graduated from Aston University (Birmingham, UK), attaining a First Class Honours in International Business and Spanish BSc. Currently working in SAP SuccessFactors’ Competitive, Market & Customer Insights Team, reporting to the Head of Strategy & COO Office. Responsible for competitor vendor analysis across SaaS and HCM industries, particularly players within the HR Talent space, as well as the curation, visualisation and dissemination of customer intelligence products targeting a diverse group of internal stakeholders.


Kuljit has 13+ years of experience in research, analysis and providing insights for markets, technology, competitors and accounts. Over the years, he has been instrumental in helping teams across organizations to understand customer needs, helping to optimize the products and services they deliver. Kuljit also has experience in working for strategy and operational teams with research and analysis for devising organizational strategies. He has earned accolades such as Emerging Leader and Most Valuable Player from his superior individual work and contributions to high performing teams.


Joshua is a Ph.D. student in Industrial/Organizational Psychology with a passion for generating strategic organizational effectiveness insights. His research centers around applications of judgment and decision-making theories to the workplace and focuses on the dynamics that risk and uncertainty have on workplace decisions. He has previous experience in various management consulting and people analytics roles and lives in Auburn, Alabama, with his wife Rachel and their three dogs.


Tim is a Ph.D. student in Industrial/Organizational Psychology at Rice University where he conducts research on various topics such as lifelong learning, individual differences, and teamwork. He is particularly interested in helping organizations leverage their resources to support the success of their employees throughout their careers. Tim currently resides in Houston, TX, and prior to entering graduate school, his professional experience included technical recruiting, research, and academic support.