We are still using the on premise SAP-TEM (Training and event) application (no LSO) and when you have multiple waitlist bookings booked on different days and you have a cancellation the 'Move up' works perfectly based on booking date and in chronological order. The first person to be waitlisted gets a spot.
However if you have for e.g. 3 waitlist bookings on the same day, for e.g. you waitlisted an attendee "A" in morning, Attendee "B" in afternoon and Attendee "C" late afternoon, i.e. different 'timeslots' but same 'booking date' and then following day you have a cancellation the "Move up" (whether automatic or manual) is alfabetical and not FIFO (First come first serve). Obviously this does not make business sense. The use of booking priority '90-99' has limitations as you can only waitlist 10 in sequence and doesn't help when you have a popular course and have lots of waitlisted candidates on same day.
Has anybody had this issue and how did you resolve it ?
Nash
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