CRM and CX Questions
Find answers to your questions about SAP CRM and customer experience software and discover expert in...
108176 PostsRecent Activity
How to send external customer number when calling a mashup?
Dear SAP community,we want to build an app via SAP Build and use it as a mashup in SAP Sales & Service Cloud v2. We want to pass the currently selected customer number to the app. In our case it's: Give us all equipments linked to that specific custo...
SAP Sales Cloud emails @mail.crm.cloud.sap not getting out
Hello experts!We have trying out the SAP Sales Cloud version2 and hoping to see if anyone would know why we are not able to get emails from @mail.crm.cloud.sap . What needs to be done at our end in order to get these emails successfully? Also wanti...
SAP Service Cloud v2: How to create an event for the custom button created
How can I create a custom event in Service Cloud v2 for a custom button created and make a call to a custom BTP CPI iFlow from that event ?
Unable to make a KUT field Mandatory in Service Cloud Version 2
Hello Experts,When working on Service Cloud Version 2, I have created a KUT field, however I am unable to make the field mandatory can you please advice what is not correct or if I am missing any configurations. Please find attached screen shotAlso c...
Getting error while assigning report to business role in SAP C4C
Hi Team,There is a custom report which is based on data source "Ticket Item" . Now my requirement is that we need to assign this ticket to one more business role which is having all ticket related workcenters.But while assigning the report through ...
SAP Service Cloud v2 Employee Replication
I am trying to replicate employee from HANA to Service Cloud v2 . Currently using postman to trigger iFlow instead of HANA but getting the following error in v2 : ...
How to ingest multiple customer data at once in Customer Data Plattform? InvalidEventBatchJson
Hey, i try to import multiple customer data at once with API post.The Endpoint is: https://cdp.EU5-prod.gigya.com/api/businessunits/4_dqC2cyB3qTqOfn4pjUC4nw/applications/HEUTT0V1I4h7xlI5QdhRlQ/dataevents/HA0ri_xxmhARC8caM_yKhQ/events The respose is: ...
Service Cloud V2 last agent interaction
Hello Experts,on Service Cloud V1 I had the Last Agent Interaction and Last Customer Interaction values available to use them on WFR.Now on the Service Cloud V2 I can't find those fields to be used under Determinations.Does anyone know if they have a...
Using Generic Connector On SAP Customer Data Platform
SAP Customer Data Platform (CDP) has a vast number of connectors available for integration with different types of applications, as a source or destination of data. Despite of this, we may face some cases the client has applications that still do not...
Errors in sent out emails
Hi all,I wonder if you can help me... We are noticing multiple issues with the sent out emails via Emarsys. 1. Some of the pictures don't load in different email providers, while the preview mode in Emarsys shows no errors. 2. A lot of times the link...
Service Product Add on SD document.
Dear Experts, According to the user requirement, we want to add the service product on SD Sale order.Require condition: when we sold to customer - sale order document has included Finished Goods Product and Service Product. These two products...
Clean Core within SAP Sales and Service Cloud extensions
The first wave of CRMs helped tidy up customer data and processes, but they didn't really make the customer experience much better. Nowadays, companies of all sizes are focusing on improving customers experience because it's been proven that happy cu...
ERMS - What is the xpath expression when creating a new attribute?
Hello together, when creating a new attribute for the rule modeler it has to be provided an XPATH Expression: Can we choose any xpath we want or how to identify the correct XPATH for the new attribute?
scheduler crystal report - parameter
Hello,Trying to leave today's date on the invoice date field so the report can be sent on schedule on today's date. Please advise what the field contents would be. thank you.
Explore the newly uploaded videos on the Sales Cloud Version 2 channel.
Hello Learners,We are thrilled to bring you the latest enrichments to your microlearning journey on our Sales Cloud V2 platform!Allow us to introduce you to our fresh batch of Expert User Videos. They delve into exciting, impactful topics like extens...
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